NPS surveys

We’ve added support for a new type of question: NPS!

Net Promoter Score (NPS) is a powerful tool for measuring customer loyalty and satisfaction. It helps you understand how likely your users are to recommend your product to others, providing actionable insights to improve your service. For SaaS companies, NPS surveys are invaluable for identifying promoters, detractors, and opportunities to drive growth.

Tip: When running NPS surveys, remember to follow up with users after a few months (e.g., 3 or 6 months) to track changes in satisfaction and maintain an ongoing feedback loop. You can set this up in the Audience tab, look for "Recontact" option.