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Frequently asked questions
What is a survey?
A survey conducts user interviews. It could be focused on NPS, validating a new feature, or simply gathering general user feedback.
What are follow-up questions?
A follow-up question is asked by the AI to dig deeper and get more context on the feedback. You can decide how many follow-up questions to include for each question, or choose to keep asking until you've gathered enough info.
What is an monthly tracked user (MTU)?
Monthly Tracked Users (MTUs) are distinct visitors who trigger at least one event sent to Specific within a calendar month.
How can I estimate how many MTUs I need?
To estimate the number of MTUs you'll need for your plan, you can start by using your monthly active user (MAU) count from your product analytics tool. However, the number of MTUs also depends on the type of research you want to do, so it might be less.