NPS surveys
We’ve added support for a new type of question: NPS!
Net Promoter Score (NPS) is a powerful tool for measuring customer loyalty and satisfaction. It helps you understand how likely your users are to recommend your product to others, providing actionable insights to improve your service. For SaaS companies, NPS surveys are invaluable for identifying promoters, detractors, and opportunities to drive growth.
Tip: When running NPS surveys, remember to follow up with users after a few months (e.g., 3 or 6 months) to track changes in satisfaction and maintain an ongoing feedback loop. You can set this up in the Audience tab, look for "Recontact" option.
Set Attributes from the Backend
You can now set attributes directly from the backend! Examples for a string, a number, and a boolean are available in the installation guide to help you get started.
This feature unlocks a variety of use cases. For instance, in a deployment platform SaaS:
Track how many times a user deploys.
Once a user logs in, if they have made more than 5 deployments, show them an NPS survey.
JavaScript SDK guide
We've updated our JavaScript SDK and added a new documentation page with installation guide.
Multilingual surveys
Effortless Localization. You can now launch surveys in multiple languages, letting users interact in their preferred language. Simply define the languages you want, and the AI takes care of the translations. Use the setLanguage method with an ISO 639-1 code to match the user's language—it's seamless and easy.
First, try it out! Then check out our integration guide for setup details.
Attributes for smart targeting
Attributes are very powerful, because they make it easy to target users in pretty much any way you want.
Public API
Our Public API us here! Empowering developers to seamlessly interact with our platform. You can read the full API documentation here.
Here's some of the stuff you can do with it:
Create/update/delete user
Create/update/delete company
Create/update/delete user email
List users
List conversations
...and much more!