CSV import

Now you can import conversations along with customer data or update existing customer data. This is great for leveraging your CRM data!

Use this for importing or updating customer-specific information such as adding new contacts, companies, or custom fields (e.g., MRR, Tier, etc.), or updating existing field values. Remember, importing company data requires a company ID, and contact data needs a contact ID to link information correctly and avoid duplicates.

When importing a CSV, Specific will automatically attempt to match and merge customer data using IDs or emails. This is awesome because it ensures your data remains clean.

Custom fields for smart filtering

Fields are very powerful, because they make it easy to filter your data. You can create custom fields and use them when importing and analyzing data.

Public API

Our Public API us here! Empowering developers to seamlessly interact with our platform. You can read the full API documentation here.

Here's some of the stuff you can do with it:

• Create/update/delete contact

• Create/update/delete company

• Create/update/delete contact email

• Create conversation

• List contacts

• List companies

• ...and more!