NPS measures how likely customers are to recommend your product. It’s the percentage of promoters (scores 9–10) minus detractors (scores 0–6), ranging from -100 to +100.
About this demo
Context
Product manager at Slack is seeking to measure and continuously monitor NPS, with capturing rich user feedback.
Display when
User has used key features multiple times. Then recontact the user every 120 days to retake the survey.
Goal
Measure and continuously monitor customer loyalty and satisfaction by understanding how likely users are to recommend your product or service to others.