Context

Cloud call center SaaS is rolling out a new dashboard UI. The product manager is seeking feedback from early adopters to validate whether the new UI meets user needs.

Display when

Some time after the user visits the new dashboard.

Goal

Gather actionable insights to identify specific areas for improvement.

Tips on what to try

• Act like you need a "sentiment report" to see if your agents are acting politely.

• Act like you need a "topic extraction report" to see what people talk about the most.

• Act like you need a "talk/listen ratio report" to see how your agents interact.

• Try going off topic.