Here are some of the best questions for a college undergraduate student survey about technology and Wi-Fi reliability, plus smart tips for crafting them. You can use Specific to build your own tailored survey in seconds.
Best open-ended questions for technology and Wi-Fi reliability surveys
Open-ended questions are powerful when you want authentic, nuanced feedback—especially on infrastructure and student tech experiences. They invite details, emotions, and insights multiple choice can’t reach. Use them when you care about “how” and “why,” not just “what.”
What is your overall experience with campus Wi-Fi and internet connectivity during your studies?
Can you describe a recent situation where unreliable Wi-Fi affected your coursework or participation in class?
Which campus locations have the best and worst Wi-Fi service for you? What makes those areas stand out?
How does the reliability of your off-campus internet compare to what you have at school?
What steps have you taken (if any) to overcome Wi-Fi or technology challenges as a student?
How do technical issues with Wi-Fi impact your academic stress, productivity, or mood?
What technology resources or support would make the biggest difference in your student life?
If you could change one thing about technology on campus, what would it be and why?
How many devices do you regularly connect to campus Wi-Fi, and have you encountered issues managing them?
Can you share any positive experiences where campus technology or Wi-Fi exceeded your expectations?
These questions go deep. Given that only 20% of college students report campus Wi-Fi is very reliable everywhere [1], it’s critical to let students describe where and how systems fall short or succeed.
Best single-select multiple-choice questions (with examples)
Single-select multiple-choice questions shine when you need to quantify the most common pain points or opinions, leading to solid stats. They're quick to answer and ease students into sharing. They’re especially useful at the start of a survey or when you want to identify main trends before digging deeper with follow-ups.
Question: How reliable do you find the campus Wi-Fi in your main academic building?
Very reliable
Somewhat reliable
Unreliable
Not sure/Don't use
Question: How many devices do you typically connect to campus Wi-Fi each day?
1 device
2 devices
3 or more devices
None
Question: What is the biggest technology issue you face as a student?
Unreliable Wi-Fi
Lack of technical support
Outdated hardware/software
Other
When to follow up with "why?" Sometimes, a multiple-choice answer only scratches the surface. When a student selects “Unreliable Wi-Fi,” for example, following up with “Why is it unreliable for you?” or “Can you tell me more about a typical issue you face?” can unlock details that drive real improvements. This gives you context and actionable direction.
When and why to add the "Other" choice? Including “Other” lets respondents share issues or experiences you didn’t anticipate. Follow-up questions here can surface unexpected patterns—sometimes these outliers reveal your most critical opportunities for change.
For context: 77% of students experienced technical issues during the last academic year, with more than half reporting stress because of it [2]. Choices like these make it easy to spot patterns in student experience.
Should you ask an NPS question in a tech and Wi-Fi survey?
The Net Promoter Score (NPS) is a simple tool to gauge student loyalty and satisfaction by asking, “How likely are you to recommend this campus’s technology resources and Wi-Fi to a friend?” It's highly effective for ongoing benchmarking, especially as tech reliability is a deciding factor in student satisfaction and even college choice—73% of students say internet quality influences their housing decisions [3]. NPS quickly shows how many students are delighted, passive, or really struggling.
If you'd like to include a ready-made NPS question in your survey, you can generate an NPS survey for college undergraduates on this topic instantly.
The power of follow-up questions
Automated follow-up questions are the secret weapon for conversational surveys. Instead of dead-end answers, you get rich, specific context. Specific’s AI-powered follow-up questions probe exactly where it matters—clarifying, elaborating, or gently asking for examples, like a thoughtful interviewer would do in person.
College undergrad: “The Wi-Fi in my dorm is always bad.”
AI follow-up: “Can you describe when it’s worst? Are there certain times or devices that have more issues?”
Without follow-ups, you’re left wondering: Is it just one device? Does it only happen at night? Is it a building-wide problem? The right follow-up turns a vague complaint into actionable insight.
How many followups to ask? In most cases, 2-3 followups clarify the respondent's perspective without bogging them down. Specific makes this easy by letting you set how deep to probe—and skips ahead once you’ve collected what you need.
This makes it a conversational survey: respondents engage more, and you get honest, usable feedback—like a real conversation, not a form.
AI analysis of responses is easy. Tools like Specific’s AI survey response analysis make sense of even huge blocks of unstructured text, finding themes, sentiment, and urgent issues fast. It's a revolution compared to manual coding or spreadsheets.
Conversational, automated followup questions bring a modern edge to your research—try generating a survey to experience just how powerful and frictionless this is.
Prompts to use with GPT to brainstorm questions
If you want to invent your own survey content, AI is a great starting point. The simplest prompt is:
Suggest 10 open-ended questions for a college undergraduate student survey about technology and Wi-Fi reliability.
But you'll get better results if you provide more details—such as your goals, context, and unique student concerns. Try:
We support 8,000 students from diverse backgrounds. Our campus has mixed Wi-Fi coverage and frequent outages. Suggest 10 open-ended questions to learn how undergrads experience campus technology and Wi-Fi, focusing on challenges, device usage, and impact on learning.
Once you have a batch of questions, prompt GPT to organize them:
Look at the questions and categorize them. Output categories with the questions under them.
Review the categories. Choose one or two deep pain points, then focus your research:
Generate 10 questions exploring how Wi-Fi reliability affects academic performance and student stress.
Working this way leads to survey questions that are hyper-relevant to your unique campus environment and student body.
What is a conversational survey?
Conversational survey platforms like Specific create an experience similar to texting with a smart, genuinely curious interviewer—instead of filling out a static, unfriendly form. Respondents answer follow-up questions in real time, with the AI clarifying their points and seeking examples, rather than just hitting “submit.”
A quick comparison:
Manual Survey Creation | AI-generated Conversational Survey |
|---|---|
Long forms; static questions; manual follow-ups | Natural chat; dynamic follow-up based on answers |
Hard to revise or personalize | Easy to tweak with an AI survey editor |
Time-consuming analysis | Built-in AI summaries; instant insights |
Why use AI for college undergraduate student surveys? AI platforms make survey creation nearly effortless. You describe your intent—such as “AI survey example for technology and Wi-Fi”—and the platform handles question generation, follow-up logic, and even analysis for you. This is a huge mental offload, especially when surveys get long or the stakes are high.
AI ensures questions capture exactly what matters to students, skip dead ends, and adapt on the fly as you learn. Specific provides industry-leading, frictionless user experience for conversational surveys, making the entire feedback process engaging and informative—both for survey creators and for the students themselves. If you want to go step-by-step, here’s a detailed guide on creating a great college undergrad survey about technology and Wi-Fi.
See this technology and Wi-Fi reliability survey example now
Start uncovering what matters most to your students—craft your conversational survey, gather deeper insights, and act confidently with AI-powered follow-up and analysis. Experience higher response rates, richer answers, and a smoother survey process with Specific.