Here are some of the best questions for a hotel guest survey about bathroom cleanliness, plus tips on crafting engaging questions that uncover honest feedback. You can build a survey in seconds with Specific, using AI to generate and refine your questions instantly.
Best open-ended questions for hotel guest survey about bathroom cleanliness
Open-ended questions deliver powerful qualitative insights, letting hotel guests describe their real experiences and concerns, instead of being boxed into fixed options. They’re best when you want candid, detail-rich feedback, so you can spot hidden problems or unexpected delights. Especially for bathroom cleanliness—something 81% of guests rank as the top factor in their stay—open-ended feedback makes all the difference. [2]
Can you describe your first impression of the bathroom’s cleanliness during your stay?
What specific aspects of the bathroom felt especially clean (or unclean) to you?
Were there any areas in the bathroom you feel could have been cleaned better? If so, which ones?
Did you notice any unpleasant odors or issues related to hygiene in the bathroom?
How did the condition of the bathroom influence your overall impression of the hotel?
Were bathroom amenities (towels, toiletries, etc.) adequately stocked and sanitary?
If you encountered a cleanliness issue, did you report it? How was it handled?
What could we improve in our bathroom cleaning routine to make your experience better?
Were there touches that made the bathroom feel especially fresh or inviting?
Is there anything else you’d like us to know about your bathroom experience during your stay?
Best multiple-choice questions (single-select) for bathroom cleanliness surveys
Single-select multiple-choice questions are your go-to for quantifying opinions or starting a quick conversation with guests. They're especially great when you want consistent, comparable data—making it easier to spot trends, even in busy hotel operations. Many guests find choosing an option easier than coming up with a detailed answer on their own, so you’ll often get higher response rates and can dig deeper with a follow-up if needed.
Question: How would you rate the overall cleanliness of your bathroom?
Excellent
Good
Fair
Poor
Question: Which aspect of bathroom cleanliness mattered most to you during your stay?
Spotless floors and tiles
Sanitary toilet and shower
Fresh towels and linens
Absence of odors
Question: Did you experience any cleanliness issues in the bathroom?
No issues
Minor issues
Major issues
Other
When to follow up with "why?" Any time you want deeper understanding—like if a guest marks “Major issues”—follow up with “Can you tell us what happened? What could we do better?” This transforms simple feedback into actionable insight, powering real improvements.
When and why to add the "Other" choice? “Other” unlocks the unexpected—guests may have feedback you didn’t anticipate. When you see someone choose this, always use a follow-up to let them share more details. Sometimes, the most actionable feedback comes from things you didn’t ask directly about.
NPS question: A must-have metric for hotel bathroom cleanliness
NPS (Net Promoter Score) asks guests how likely they are to recommend your hotel based on their experience with bathroom cleanliness—a fast way to measure loyalty and spot at-risk guests. It’s a global hospitality benchmark, trusted by leading hotels to tie service quality straight to guest advocacy and revenue impact. Knowing your NPS makes it easy to track if cleaning improvements are moving the needle in guest perception.
Want a ready-made NPS survey focused on bathroom cleanliness? Start with this template—it takes under a minute to generate your own survey with Specific.
The power of follow-up questions
Dynamic follow-up questions are where conversational surveys truly shine. Instead of settling for vague or unhelpful answers, AI-powered follow-ups clarify, probe, and turn rough feedback into gold. If you want detailed, actionable insights—without chasing guests by email after the fact—automated follow-ups are essential. Read about how automatic AI follow-up questions work, and why they really matter.
Hotel Guest: "There was an issue in the bathroom."
AI follow-up: "Could you tell us specifically what the issue was and how it affected your stay?"
How many followups to ask? Usually, 2–3 focused follow-ups strike a good balance. Configure your survey to move to the next question once you get a clear answer—Specific lets you tune this as needed so guest time is valued.
This makes it a conversational survey: Each guest feels heard when their unique response sparks a relevant follow-up, transforming the survey into a real conversation.
AI analysis, easy insights: When responses are rich but unstructured, analyzing them becomes a breeze thanks to AI-powered survey response analysis—see more on how to analyze survey responses with AI.
Follow-up automation is a new approach. Try generating a survey with real-time follow-ups to see the difference in feedback detail and engagement.
How to get great bathroom cleanliness questions from ChatGPT
You can use AI tools like ChatGPT to brainstorm great survey questions for hotel bathroom cleanliness. Simple prompts work, but adding real context always boosts results. Here’s how to get started:
Prompt for ideas:
Suggest 10 open-ended questions for hotel guest survey about bathroom cleanliness.
If you give more background, the quality jumps:
Our four-star hotel caters to business and leisure travelers, and we want to improve our bathroom cleaning routines. Can you suggest 10 thoughtful open-ended questions to help us get detailed guest feedback about their bathroom experiences?
Categorize the questions to find what matters most:
Look at the questions and categorize them. Output categories with the questions under them.
Double down on the areas you care about:
Generate 10 questions for categories "amenities cleanliness" and "guest-reported issues".
This iterative approach lets you refine and focus your survey, getting the best possible feedback from guests.
What is a conversational survey—and why does it matter?
A conversational survey is a modern, chat-style approach to collecting insights, powered by AI. Instead of filling out a rigid form, guests interact as they would in a natural conversation—receiving clarifying questions and tailored follow-ups in real time. This unlocks honest, complete responses and a much higher participation rate.
Manual Surveys | AI-Generated Conversational Surveys |
|---|---|
Rigid, one-size-fits-all questions | Dynamic, adaptive conversation that feels personal |
Requires manual design, lots of edits | Instant survey creation—describe what you want, and AI builds it |
Higher drop-off rates; boring UX | Mobile-friendly, natural chat keeps guests engaged |
Harder to analyze qualitative answers | Automated summaries, instant AI-powered insight |
Why use AI for hotel guest surveys? AI-driven conversational surveys turn routine feedback into robust guest understanding—critical when so much rides on hotel cleanliness. With 71% of guests ready to walk out over a dirty bathroom, you need more than yes/no answers to protect your reputation and drive revenue. [1]
If you want to create a survey from scratch, check out our guide to creating a hotel guest survey about bathroom cleanliness—it covers the whole process, from idea to launch.
In our experience at Specific, conversational surveys offer the best experience for hotel teams and guests alike—effortless to launch, easy and engaging to complete, and packed with the insights you need to win in today’s hospitality market.
See this bathroom cleanliness survey example now
Act now—see real survey questions, experience intelligent follow-ups, and discover why conversational surveys powered by AI lead to smarter, richer feedback for your hotel.