This article will guide you on how to create a Power User survey about Customization Needs. With Specific, you can build this kind of survey in seconds—just generate and customize as you wish.
Steps to create a survey for Power Users about Customization Needs
If you want to save time, just click this link to generate a survey with Specific.
Tell what survey you want.
Done.
Honestly, you don't even need to keep reading. AI will build your survey with expert quality and even ask respondents intelligent follow-up questions to unlock deeper insights. If you want more control or to start from scratch, try the AI survey builder—just type a short prompt and let the platform handle the rest.
Why a survey on customization needs matters
Ignoring input from your Power Users means missing out on the sharpest product feedback. These are the folks who push your tools to their limits—they know exactly what tweaks would make a big difference. By proactively running a survey focused on customization needs, you prove that you care about experience and are committed to moving fast on their ideas.
Benefit 1: You surface insights regular users won’t spot, revealing features your core audience actually wants.
Benefit 2: Feedback on customization often leads to ideas that create stickier products and unlock growth opportunities.
Personalized surveys can achieve response rates up to 30% higher than traditional methods—this means you get more voices, more data, and a higher chance of spotting emerging needs or frustrations early. [3] If you’re skipping this, you’re losing out on the kind of feedback that keeps product-market fit tight and drives loyalty up. For more ways to get valuable insights, read our tips on the best questions for power user surveys about customization needs.
What makes a good survey about customization needs
Quality matters for both questions and results. A well-designed survey is clear, unbiased, and easy to answer—it feels like a chat, not an interrogation. You want every Power User to stick around through the survey, not bail halfway because the wording was confusing or too loaded.
Bad practices | Good practices |
|---|---|
Vague questions like "Thoughts on our features?" | Specific, clear prompts about particular customizations |
Jargon-heavy language | Conversational, honest tone |
Leading or biased phrasing | Neutral, open-ended language |
The best measure of survey “goodness”? Both quantity and quality of responses. If you get a lot of input, but it’s thin and unhelpful, that’s a miss. If answers are thoughtful but only a handful of Power Users bothered, you’re still not capturing the whole story. Your aim: high engagement, deep commentary.
Question types and examples for power user surveys about customization needs
Choosing the right question types shapes the quality of insights you collect. Great surveys blend conversational variety—open-ended for nuance, multiple choice for clarity, NPS for benchmarking, and follow-ups for digging deeper. Here’s how each comes into play for customization feedback.
Open-ended questions invite Power Users to speak their mind in their own words. These are best for uncovering specific needs, frustrations, or creative ideas you never saw coming. Use them when you want rich stories or when standard options won’t cut it.
What do you wish you could customize in our product but currently can’t?
Share a time when a lack of customization slowed you down or created friction.
Single-select multiple-choice questions help you quickly quantify preferences—perfect for when possible answers can be predicted, and you want to compare across respondents.
Which customization option would you find most valuable to add next?
Themes and visual settings
Workflow automation tools
Custom notification rules
Data export/import flexibility
NPS (Net Promoter Score) question helps benchmark loyalty while learning what drives promoters or detractors around customization. When you want a pulse on sentiment plus context, try building an automated NPS survey: see NPS survey builder.
On a scale of 0-10, how likely are you to recommend our customizable features to a colleague? (Why did you choose this score?)
Followup questions to uncover “the why” are critical for real insight. Whenever a user answers vaguely (“I wish I could do more with settings”), followups prompt for specifics. They turn surface-level feedback into actionable direction, and are best used any time you sense assumptions or need clarification.
Can you describe a concrete scenario where more customization would help?
What’s your main goal when you try to change that setting?
For even more examples and guidance, check out our best questions for power user surveys about customization needs: read the detailed guide here.
What is a conversational survey?
Conversational surveys are a new breed of feedback tools. Instead of forms and checklists, these surveys unfold like a natural chat—a live back-and-forth that prompts rich answers while also keeping things casual.
AI survey generators like Specific are fundamentally different from manual survey tools. Rather than laboring over question logic, AI builds a survey from a single sentence, ensuring every question flows naturally and follow-ups adapt based on each user’s unique context. This isn’t just about speed (though it’s far faster)—it’s about getting better data with less effort.
Manual surveys | AI-generated surveys |
|---|---|
Linear, rigid structures | Adaptive and conversational |
Every edit adds manual work | Edit with a chat—describe changes and watch them update instantly (see AI survey editor in action) |
No automatic follow-ups | Dynamic probing for richer insights |
Hard to make feel personal | Personalization is built-in with AI |
Why use AI for power user surveys? It’s hard to beat a survey that adapts automatically. With an AI survey example, you increase response rates and get deeper context with less bias—AI-powered surveys have been shown to increase response rates by up to 25% and improve data quality by up to 30% compared to traditional methods. [2] On Specific, the feedback process is smooth for both you and respondents, making the experience feel like a thoughtful interview, not a bland form. Want to know more about building or optimizing these surveys? Check our full guide on how to create and analyze conversational surveys.
The power of follow-up questions
Smart follow-ups are the secret weapon of any effective conversation survey. Instead of leaving ambiguous or thin answers on the table, AI swoops in to ask clarifying questions in real time. Specific deploys this at scale—each Power User gets tailored, expert-like probing as they reply, revealing the “why” behind every opinion. Miss this and you risk a pile of unclear, low-value responses. See more about the feature: automatic AI followup questions explained.
Power User: I want more control over notifications.
AI follow-up: Can you give an example of the type of notification you’d like to customize and why?
How many followups to ask? The ideal number tends to be 2-3 per main question—enough to get specifics but not overwhelm. Letting respondents skip to the next question once details are clear is key (with Specific, you can easily set this up).
This makes it a conversational survey: followups replicate an expert interviewer’s instincts, turning a static questionnaire into a real dialogue.
AI survey analysis, open-ended feedback, qualitative data: Even when responses are long or unstructured, it’s easy to analyze everything with AI. Get step-by-step tips for making sense of rich feedback in our guide: see how to analyze responses with AI.
Automated followups are totally new to many. Don’t take our word for it—try generating a survey and see these smart probes in action for yourself.
See this customization needs survey example now
Want sharper feedback and less friction? Generate a conversational Power User survey about customization needs instantly—get better insights from every response, every time.