Here are some of the best questions for a hotel guest survey about accessibility for guests with disabilities, plus practical tips to create them. If you want to build such a survey in seconds, you can generate one automatically with Specific’s AI survey generator.
Best open-ended questions for accessibility feedback from hotel guests
Open-ended questions give hotel guests the opportunity to describe their experiences in detail. These questions are excellent for uncovering specific pain points, stories, or unmet needs—crucial when improvements in hotel accessibility can drive both satisfaction and loyalty. When you want deeper context or define the “why” behind experiences, open-ends outperform closed choices every time.
Here are the 10 best open-ended questions to ask hotel guests about accessibility for guests with disabilities:
Can you describe any challenges or difficulties you experienced regarding accessibility during your stay?
What features or services made your stay more accessible or comfortable?
Were there any moments where you felt the hotel exceeded your accessibility expectations? Please share details.
Which areas or aspects of the hotel did you find least accessible?
How easy was it to get information about accessible rooms and facilities before booking?
What improvements would make your stay easier or more enjoyable from an accessibility perspective?
How did our staff support your accessibility needs—what stood out, or what could have been better?
Were there any surprises (positive or negative) related to accessibility that you encountered?
What advice would you give us to ensure a better experience for guests with disabilities in the future?
Is there anything else about your stay as a guest with accessibility needs that you’d like us to know?
Given that travelers with disabilities spend over $100 billion annually and frequently encounter accommodations issues—such as inaccessible bathrooms or incorrect room types—these open-ended questions help us identify where we fall short and discover opportunities to truly delight guests. [1][2]
Best single-select multiple-choice questions for hotel guest accessibility surveys
Single-select multiple-choice questions are perfect when we need quantifiable data or want an easy entry point into a conversation. They’re especially helpful for hotel guests who may be fatigued or prefer not to write long responses. Offering options can uncover high-level issues quickly, while still inviting a conversation through follow-up questions.
Question: How would you rate the accessibility of your room?
Excellent
Good
Fair
Poor
Question: Which accessibility features did you use during your stay?
Wheelchair-accessible entrances
Accessible bathroom fixtures
Visual or hearing assistance
Other
Question: Did you find information about accessibility options before booking?
Yes, easily
I found some information, but it was incomplete
No, I couldn’t find any information
When to follow-up with "why?" The value of asking “why?” comes after a guest chooses something less than “excellent,” or describes a barrier or confusion. That’s when we discover actionable details. For example: If a guest rates accessibility as “fair,” we’d ask “Why did you select ‘fair’? What specific issues did you encounter?”
When and why to add the "Other" choice? Always include “Other” when your options might not capture everyone’s experiences. Adding a follow-up after “Other” gives guests a voice to share unique issues—helping us find unexpected gaps or innovative ideas.
More than 53% of hotel websites do not allow accessible rooms to be booked online, and 22% of staff cannot answer basic accessibility queries—this makes quantitative and follow-up feedback both essential for mapping the guest experience. [3]
Including a net promoter score (NPS) question for accessibility surveys
The NPS question—“On a scale of 0–10, how likely are you to recommend us to a friend or colleague with accessibility needs?”—is a powerhouse metric that goes beyond general satisfaction. For hotels, it helps us spot loyal advocates and detractors among guests with accessibility needs. A follow-up question like, “What would have improved your score?” uncovers what keeps us from earning high marks. NPS is simple, universal, and provides benchmarking across properties, which is vital given the high incidence of accommodation mismatches and accessibility issues in hospitality. Curious to try it? We offer a pre-built NPS survey for hotel guests with accessibility needs.
The power of follow-up questions
Follow-up questions are where conversational AI surveys shine. If you haven’t explored automated AI follow-ups, it’s worth reading how automated follow-up questions work. The real strength is in natural, real-time probing—when a hotel guest gives a vague answer, the AI instantly clarifies, drawing out useful details as a smart human interviewer would.
Hotel guest: “I had issues with the bathroom.”
AI follow-up: “Could you share what specific issues you faced with the bathroom—was it about getting in, using fixtures, or something else?”
How many followups to ask? In most hotel guest surveys, 2–3 follow-ups per open-ended question are enough. It’s smart to enable an option to skip to the next question once the essential detail is collected—Specific’s settings let you tune this for every survey.
This makes it a conversational survey: Instead of a static form, the survey feels like a dialogue. People open up, give context, and share stories—resulting in far richer data.
AI analysis, survey data, unstructured feedback: Even with hundreds of open-ended replies and follow-up notes, AI-powered tools like Specific can summarize, categorize, and analyze responses at scale. Read more about analyzing accessibility survey responses with AI here.
Automated follow-up questions in AI surveys are a new concept—try generating a survey in Specific’s AI survey maker to experience the difference.
Best prompts for ChatGPT to design accessibility surveys for hotel guests
If you’re using ChatGPT or other GPTs and want inspiration for Hotel Guest accessibility surveys, the right prompt makes a big difference. Start simple:
Try:
Suggest 10 open-ended questions for hotel guest survey about accessibility for guests with disabilities.
But the more context you share, the better the AI will perform. For example, add details about your audience, location, or business goal:
Suggest 10 open-ended questions for a hotel guest survey about accessibility for guests with disabilities. Our hotel is in a city center, mostly welcomes business travelers, and wants to ensure the booking process and in-room experience are barrier-free for wheelchair users and those with limited vision. Please provide questions that address online booking and on-site support.
Once you have a draft list, write:
Look at the questions and categorize them. Output categories with the questions under them.
Review the output, decide which themes to develop further, and prompt:
Generate 10 questions for categories "booking process accessibility", "in-room accessibility", and "staff training".
This layered, conversational approach—mirroring how Specific’s AI survey builder works—rapidly produces tailored, thoughtful surveys.
What is a conversational survey?
A conversational survey feels like a real chat—it adapts to the respondent’s answers, asks context-aware follow-ups, and makes the whole survey experience feel personal and fluid. The difference from traditional, manual building is night and day. In legacy forms, questions are static and responses are easily misunderstood or incomplete; with an AI survey generator, you draft better questions faster, automatically probe for the ‘why,’ and free yourself from tedious manual edits thanks to AI-powered survey editing.
Manual Survey Creation | AI-Generated Conversational Survey |
|---|---|
Labor-intensive and slow | Survey drafted in seconds |
No dynamic follow-ups | Smart conversational probing |
Static, lower response quality | Higher engagement, deeper insights |
Difficult to analyze open-end replies | AI instantly summarizes and analyzes |
Why use AI for hotel guest surveys? The stakes are high: travelers with disabilities are a large and loyal market, but frequent booking and accommodation failures prove a piecemeal approach doesn’t work. AI sharpens our questions, scales our analysis, and helps staff act on real feedback—fast.
If you want to see an AI survey example in action or want guidance, we break down how to create accessible hotel guest surveys step-by-step on our blog. Specific delivers a class-leading experience for respondents and survey creators, making every interaction simple and engaging.
See this accessibility for guests with disabilities survey example now
Experience the most effective conversational survey for hotel guests—built to uncover unmet accessibility needs, surface actionable insights, and unlock more value from every guest interaction. Create your own today with AI-powered followups and seamless analysis, all in one place.