This article will guide you through how to create a hotel guest survey about accessibility for guests with disabilities. You can build such a survey in seconds using Specific—just generate your survey and start gathering valuable feedback right away.
Steps to create a survey for hotel guests about accessibility for guests with disabilities
If you want to save time, just generate a survey with Specific and let the AI do the rest. Creating hotel guest surveys about accessibility is now easier than ever with AI survey generators like Specific’s survey builder, which creates conversational surveys in seconds.
Tell what survey you want.
Done.
You honestly don’t need to read further if you just want a survey—AI makes it that simple. The system uses expert-level knowledge to craft relevant, non-biased questions, and it automatically asks follow-up questions for richer insights, so you don't have to worry about missing key information from your hotel guests.
Why accessibility surveys matter for hotel guests
If you’re not running these surveys, you’re missing out on critical insights that impact guest satisfaction, reputation, and future business. Here’s why:
Over 80% of travelers frequently read reviews before choosing a place to stay—meaning your reputation online is inseparable from the experiences your guests have, especially those with accessibility needs [1].
When it comes to choosing between two comparable properties, 79% of travelers pick the hotel with the higher rating [1]. Comprehensive feedback—including accessibility—can be that deciding factor.
86% of guests are willing to pay more for a better customer experience, while 73% say friendly service matters most in their stay [2]. Addressing accessibility directly is part of delivering on that promise.
Feedback directly drives bookings—50% of hotel bookings are influenced by online reviews and ratings [3].
If you’re not actively surveying your hotel guests about accessibility, you’re missing critical feedback, eroding loyalty, and losing out to competitors who act on these insights. Active collection of guest experiences means you don't have to rely on guesswork—you can measure, improve, and prove your commitment to accessibility.
For more examples of the best hotel guest survey questions about accessibility, you can find breakdowns and advice in our in-depth guide.
What makes a good survey about accessibility for guests with disabilities?
High-impact hotel guest surveys about accessibility for guests with disabilities are crafted with care. The best capture both breadth and depth, using clear, unbiased language and a conversational approach that encourages honest responses. Here’s what to focus on:
Clear, unbiased questions—Your questions must be easy to understand, avoiding jargon and leading language, so all guests—regardless of experience or ability—feel comfortable answering.
Conversational tone—When your questions sound human, guests respond with richer, more honest feedback. A formal or robotic survey puts off respondents, reducing response rates and candor.
Question variety—Mix of open-ended, multiple choice, and rating questions ensures you capture both structured and detailed insights.
Bad Practices | Good Practices |
|---|---|
Vague language (“How was your stay?”) | Focused questions (“Did you experience any challenges with elevator access?”) |
Yes/No only | Multiple choice + follow-ups (“Which accessibility features were helpful? Please explain.”) |
No option for further explanation | Encouraging elaboration (“Can you describe any barriers you faced?”) |
The real measure of a good hotel guest survey about accessibility is both the quantity and quality of responses. You want as many guests as possible to reply, and for those responses to be detailed and actionable. Creating a welcoming, conversational survey is the key to high engagement.
Question types and examples for hotel guest surveys on accessibility for guests with disabilities
Building an effective hotel guest survey about accessibility for guests with disabilities takes more than just asking questions—you need to ask the right questions, in the right format, at the right time.
Open-ended questions are perfect when you want your guests to share detailed feedback in their own words. Use these when you seek stories, context, or unexpected insights. For example:
“Can you describe any accessibility challenges you experienced during your stay?”
“What improvements would you suggest to make our hotel more accessible?”
Open questions are ideal for gathering unfiltered guest perspectives, and they help you uncover issues you wouldn’t have predicted. If you want even more ideas, check out our guide on top survey questions for hotel guest accessibility feedback.
Single-select multiple-choice questions provide structure and make analyzing results easier. Use them when collecting quantitative data or for features where you already know possible answers. For example:
Which of our accessibility features did you use during your stay?
Wheelchair-accessible entrance
Accessible bathroom
Visual alarms
Braille signage
NPS (Net Promoter Score) question assesses overall guest satisfaction and loyalty, with a rating from 0-10. These are excellent when you want a simple metric to track over time. You can generate an NPS survey tailored for this topic instantly. For example:
“How likely are you to recommend our hotel to a friend or colleague who has accessibility requirements?”
(0 = Not likely at all, 10 = Extremely likely)
Followup questions to uncover "the why". We use follow-ups when we want to deeply understand the reasoning or context behind an answer. For instance, if a guest says some feature wasn’t helpful, the AI would follow up with “Can you share more about what didn’t work for you?” This approach uncovers actionable detail:
“What was the main barrier you faced when using the accessible restroom?”
“Why did you rate our service as 6 out of 10?”
For even more question inspiration and best practices, dive into our article on best survey questions and tips for hotel guest accessibility surveys.
What is a conversational survey?
A conversational survey is an interactive, chat-like experience where the guest is guided through the survey in a natural, engaging way. It’s not a rigid form—it adapts, asks real-time follow-up questions, and even personalizes based on previous responses. This creates richer, more human feedback.
With a traditional survey, you list your questions, and that's it—there’s no way to clarify, dig deeper, or adapt in the moment. But with AI-powered survey builders, like Specific’s AI survey generator, your survey doesn’t just collect data; it *converses*. Here’s a simple comparison:
Manual Survey | AI-Generated Survey |
|---|---|
Static, fixed questions | Dynamic, adapts to guest responses |
No follow-up or probing | Conversational probing (why, how, what else?) |
Risk of low engagement | Feels like a friendly chat |
Manual analysis needed | Instant AI-driven summaries & insights |
Why use AI for hotel guest surveys? Because you instantly get a polished, expert-designed conversational survey that adapts to every respondent—no specialized skills or hours of form-building required. You can see an AI survey example in action to better understand the process, and the improvements in feedback quality are immediate. Specific also leads the way in creating seamless conversational surveys, where guests genuinely want to participate, making feedback richer for hotel operators. Learn more about how to analyze responses from your hotel guest accessibility survey in our guide.
The power of follow-up questions
The real magic in AI-powered hotel guest surveys about accessibility is in the follow-up questions. Instead of just capturing surface-level answers, Specific uses advanced AI to generate smart, contextual follow-ups on the fly. This is a big leap over static forms. The automatic follow-up questions feature transforms each survey interaction into a meaningful conversation.
Hotel Guest: “The ramp was difficult to use.”
AI follow-up: “Can you tell us what made the ramp difficult—was it too steep, slippery, or hard to find?”
Compare that to a basic survey, where you’d likely get an unclear response and have no way to dig deeper—leaving you with more questions than answers.
How many followups to ask? Two or three follow-up questions are usually enough. It’s smart to let respondents skip to the next question when they’ve already provided the needed detail—Specific makes this setting easy to turn on or off.
This makes it a conversational survey. By following up naturally, the guest feels listened to, not interrogated. Engagement, honesty, and actionable insights all increase as a result.
AI survey response analysis—The beauty is, even with all this rich, unstructured feedback, you can turn to AI-powered analysis to distill patterns, common themes, and even get instant summaries across hundreds of responses, without manual effort.
Automated follow-up questions change the game—generate a survey and experience how much deeper the insights go with a conversational, AI-driven approach.
See this accessibility for guests with disabilities survey example now
Act now to discover how easy it is to launch a conversational hotel guest survey on accessibility for guests with disabilities—maximize response rates, get richer feedback, and make every guest feel heard with AI-powered follow-ups and effortless analysis.